What to do if my sewage is backed up?
Stop using water, do not flush, keep children and pets away, photograph the mess and call a plumber for the blockage and a restoration crew for the cleanup. Sewage is contaminated and should be removed and disinfected properly, not mopped up. Call the City if the problem is in the street.
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The first steps
- Stop using waterNo flushing, laundry, dishwasher or showers until the line is cleared.
- Keep people outChildren, pets and anyone with a weakened immune system should stay away.
- Stay clear of electricityIf water is near outlets or the panel, do not stand in it.
- Photograph the areaRecord the water, the affected belongings and the time.
- Call for helpA plumber for the blockage, a restoration crew for the cleanup, and the City if the backup is from the street.
Why it is not an ordinary spill
Sewage carries bacteria and viruses. It soaks into carpet, drywall and insulation, and into concrete. Mops and household cleaners push contamination around. Everything porous it touched has to be removed, and hard surfaces are cleaned and disinfected before drying starts.
Our sewer backup service in Scarborough is run as contaminated work from the start, with protective equipment and containment.
Who clears the blockage
A plumber can tell whether the blockage is in your line or in the municipal main. If it is on the City side, report it to the City. If the cause is on your property, the plumber clears it and may use a camera to check for roots or damage.
Whatever the cause, document it. Your insurer will ask where the water came from, and many policies treat sewer backup separately. Your insurer decides what applies.
What to tell the plumber and the City
Tell them which drains were affected, when it started, whether it followed rain and whether neighbours have the same problem. That helps them decide whether the problem is in the street or in your line.
Keep a note of who you spoke to and when. Your insurer may ask for it.
After the cleanup
Once the contaminated materials are out and the area is disinfected, the structure is dried and the repairs follow. We handle the whole job, deal with your adjuster and bill your insurer directly where allowed. The assessment is free, and a written scope and price come first.
Related questions
Can I use bleach to clean up sewage?
Bleach does not make a porous surface safe, and it should never be mixed with other products.
Can I keep using the toilet?
Not until the line is cleared.
Will the smell go away?
Yes, once contaminated materials are removed and the area is disinfected and dried.
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